Privacy Policy — malebet

1. Introduction & Scope

This Privacy Policy ("Policy") describes how malebet ("we", "us", "our", or "the platform") collects, uses, discloses, stores, and protects the personal data of individuals who register accounts, visit the malebet website, or otherwise interact with our online casino and sports betting services. This Policy applies to all players accessing malebet from Bangladesh and any other jurisdiction where access is permitted.

By registering an account on malebet or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not register an account or continue using the platform.

This Policy should be read alongside the malebet Terms & Conditions and Responsible Gaming Policy, which together govern the full relationship between malebet and its players. In the event of a conflict between this Policy and any other document, this Privacy Policy governs with respect to data protection matters.

2. Data We Collect

malebet collects personal data through several channels, including the account registration form, payment processing interfaces, device and browser telemetry, and direct communications with our support team. The categories of data we collect are described below.

2.1 Account Registration Data

When you register an account on malebet, we collect the following information:

• Full legal name — as it appears on your government-issued identity document.
• Date of birth — used to verify that you meet the 18+ age requirement.
• Residential address — including district, city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or other), and postal code.
• Email address — used for account communications, security alerts, and support correspondence.
• Mobile phone number — used for account verification and linked to your preferred payment method (bKash, Nagad, or Rocket).
• Username and encrypted password — passwords are stored using a one-way cryptographic hash and are never stored in plain text.

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer process, we may request and retain copies of:

• National Identity Card (NID) front and back scan or photo
• Passport biographical data page
• Proof of address document (utility bill or bank statement issued within 90 days)
• Proof of payment account ownership (screenshot of bKash, Nagad, or Rocket account showing name and number)
• Selfie photograph or live facial verification image, where required

2.3 Financial Transaction Data

Every deposit and withdrawal processed through malebet generates a transaction record. We retain the following financial data:

2.4 Gameplay and Betting Activity Data

We record all betting and gaming activity associated with your malebet account, including game sessions (slots, live casino, crash games), sports bets placed (including cricket markets, BPL, IPL, and T20 fixtures), wager amounts, outcomes, bonus usage, and RTP-related session data. This data is used to administer your account, settle bets, calculate bonus eligibility, and identify patterns that may indicate problem gambling behaviour requiring responsible gaming intervention.

2.5 Technical and Device Data

When you access malebet via any device or browser, we automatically collect certain technical data including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, session duration, and pages visited. This data is collected via server logs and analytics tools and is used to maintain platform security, detect fraudulent access attempts, and optimise the user experience.

2.6 Communications Data

If you contact our support team via live chat or email, we retain a record of that correspondence, including the content of messages, timestamps, and the identity of the support agent who handled your query. This data is used for quality assurance, dispute resolution, and to maintain a history of interactions relevant to your account.

3. How We Use Your Data

malebet processes your personal data only for the specific, lawful purposes described below. We do not use your data for any purpose that is incompatible with the purposes for which it was originally collected.

• Account creation and management: To register your account, verify your identity, maintain your player profile, and provide you with access to all malebet features including deposits, withdrawals, gaming, and betting.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks, and to maintain an accurate record of your financial activity on the platform.
• KYC and fraud prevention: To verify your identity in accordance with responsible gaming and anti-money-laundering obligations, to detect and prevent fraudulent activity, unauthorised access, and financial crime.
• Responsible gaming: To monitor your gambling activity for signs of problem behaviour, to enable self-exclusion and deposit limit tools, and to provide responsible gaming resources where appropriate.
• Customer support: To respond to your enquiries, resolve disputes, and maintain a record of your support interactions for quality assurance purposes.
• Platform improvement: To analyse aggregated, anonymised usage data in order to improve the functionality, performance, and user experience of malebet.
• Security: To protect the integrity of the malebet platform, detect and respond to security incidents, and prevent unauthorised access to player accounts.
• Legal compliance: To comply with applicable legal obligations, respond to lawful requests from regulatory authorities, and enforce our Terms & Conditions.
• Bonus and promotion administration: To determine your eligibility for bonuses, track wagering progress, and prevent bonus abuse.

4. Data Sharing & Third Parties

malebet does not sell, rent, or trade your personal data to third parties. We may, however, share data with carefully selected third-party service providers who assist us in operating the platform, subject to strict contractual data protection obligations. The categories of third parties with whom we may share your data are described below.

4.1 Payment Processing Partners

To process deposits and withdrawals, we share transaction-relevant data with our payment partners including bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay (UCB), City Bank, BRAC Bank, Islami Bank, and Sonali Bank. The data shared is limited to what is strictly necessary to complete the transaction (typically your registered mobile number, transaction amount, and reference identifier). Each payment partner processes this data under its own privacy terms and in accordance with Bangladesh Bank guidelines.

4.2 Game and Technology Providers

The casino games available on malebet are provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive session-level data (such as a pseudonymous player ID, bet amount, and game outcome) to facilitate game rounds and resolve disputes. Game providers do not receive your name, NID, or payment details.

4.3 Identity Verification Services

Where automated identity verification is used as part of the KYC process, we may share document scans and facial verification data with a third-party verification service. Such providers are contractually required to process this data solely for identity verification and to delete it once the verification process is complete.

4.4 Analytics and Security

We use third-party analytics and security tools to monitor platform performance and detect fraudulent behaviour. These tools process anonymised or pseudonymised technical data (such as IP addresses and session metrics) and are not permitted to use this data for their own commercial purposes.

4.5 Legal and Regulatory Disclosure

malebet may be required by law, court order, or regulatory authority to disclose your personal data. In such circumstances, we will disclose the minimum data necessary to comply with the legal obligation, and will notify you of the disclosure where we are legally permitted to do so.

5. Cookies & Tracking Technologies

malebet uses cookies and similar tracking technologies to deliver a functional, personalised, and secure experience on the platform. A cookie is a small text file placed on your device by a website server. We use the following categories of cookies:

You can manage or disable non-essential cookies through your browser settings. Please note that disabling functional or analytics cookies may affect the quality of your experience on malebet. Disabling strictly necessary or security cookies may prevent you from logging in or using certain platform features. malebet does not use third-party advertising cookies or cross-site tracking cookies.

6. Data Retention

malebet retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account registration data: Retained for the lifetime of the account, and for a period of 5 years following permanent account closure.
• KYC documents: Retained for 7 years following account closure, in accordance with anti-money-laundering record-keeping best practices.
• Financial transaction records: Retained for 7 years from the date of the transaction.
• Gameplay and betting history: Retained for 5 years from the date of the activity, or for the lifetime of the account if the account remains active.
• Support correspondence: Retained for 3 years from the date of the last communication in the thread.
• Technical and device data (server logs): Retained for 12 months on a rolling basis, after which logs are deleted or fully anonymised.
• Marketing preferences: Retained until you withdraw consent or the account is closed, whichever occurs first.

At the end of the applicable retention period, personal data is securely deleted using industry-standard methods, or anonymised such that it can no longer be linked to any individual player. Where deletion is not technically possible (for example, data held in encrypted backup archives), the data will be isolated from active processing and deleted at the next scheduled backup purge cycle.

7. Data Security

malebet employs a multi-layered security architecture to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security measures include but are not limited to the following:

• SSL/TLS encryption: All data in transit between your device and malebet servers is encrypted using TLS 1.2 or higher.
• Encryption at rest: Sensitive personal data fields (including identity document scans, payment details, and password hashes) are encrypted in the database using strong symmetric encryption.
• Access controls: Access to personal data is restricted to authorised malebet personnel on a strict need-to-know basis. Access is controlled via role-based permissions and is logged for audit purposes.
• Two-factor authentication: Administrative access to systems that process personal data requires multi-factor authentication. Players are also encouraged to enable available 2FA options on their accounts.
• Penetration testing: malebet conducts regular security assessments and vulnerability scans of its platform infrastructure.
• Incident response: malebet maintains a documented incident response plan for data security events. In the event of a breach that is likely to result in a risk to player rights or freedoms, affected players will be notified without undue delay.

8. Your Rights & Choices

As a player registered on malebet, you have the following rights in relation to your personal data. These rights may be exercised at any time by contacting support@malebet:

• Right of access: You have the right to request a copy of the personal data malebet holds about you, free of charge, within a reasonable timeframe.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For name and date-of-birth corrections, documentary evidence will be required.
• Right to erasure: You may request that malebet delete your personal data. Please note that this right is subject to limitations — we are required by law to retain certain financial and KYC data for defined periods, and we cannot delete data that is necessary to resolve outstanding disputes or enforce our Terms & Conditions.
• Right to restrict processing: You may request that malebet restrict the processing of your personal data in certain circumstances, for example while a dispute about data accuracy is being resolved.
• Right to data portability: You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to have it transferred to another service provider where technically feasible.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to object: You have the right to object to processing of your personal data for direct marketing purposes. Upon receipt of such an objection, malebet will immediately cease processing your data for those purposes.

malebet will respond to all data rights requests within 30 days of receipt. Where a request is complex or we receive a high volume of requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it.

9. Contact & Data Protection

If you have any questions, concerns, or requests relating to this Privacy Policy or the way malebet handles your personal data, please contact our data protection team using the details below:

• Email: support@malebet
• Live chat: Available 24/7 from your malebet account dashboard. Average response time: 2–5 minutes.
• Response time for formal data requests: Up to 30 days from receipt of a complete, verifiable request.

When submitting a data rights request, please include your full name, the email address registered to your malebet account, and a clear description of the request you are making. We may ask you to verify your identity before processing the request to ensure that we are responding to the rightful account holder.

malebet is committed to resolving any privacy concerns directly and promptly. If you feel that your concern has not been addressed satisfactorily, you have the right to escalate the matter through applicable legal channels available in your jurisdiction.

This Privacy Policy was last reviewed and updated on 1 January 2026. We reserve the right to update this Policy at any time. Material changes will be communicated to registered players via email or platform notification at least 7 days before taking effect. Continued use of malebet after the effective date of any updated Policy constitutes acceptance of the revised terms.