Play Smart. Stay in Control.

1. Our Commitment to Safe Play

malebet is dedicated to maintaining the highest standards of responsible gambling across all aspects of our platform. We recognise that while the vast majority of players enjoy cricket betting, slots, and live casino games as a fun and recreational pastime, a minority of individuals may develop gambling-related difficulties. Our responsible gaming programme exists to protect those players, to provide effective tools for self-management, and to ensure that every interaction with malebet is framed within a culture of safety and transparency.

This policy applies to all registered players accessing malebet from Bangladesh and outlines the rights, responsibilities, tools, and resources available to support healthy gambling behaviour. We encourage every player to read this document carefully and to make active use of the protective features built into the malebet account dashboard.

malebet operates as an entertainment platform. Gambling is not, and should never be treated as, a means to generate income, settle debts, or recover financial losses. Every player should gamble only with money they can comfortably afford to lose, within amounts they have consciously budgeted for entertainment purposes.

2. Age Restriction & Verification

malebet strictly prohibits the use of its platform by anyone under the age of 18. This is a non-negotiable policy and applies universally to all players, regardless of the jurisdiction from which they access the site. Players must confirm at the point of registration that they are 18 years of age or older.

2.1 Age Verification Process

Upon registration, all players are required to self-declare their date of birth. In addition, malebet conducts mandatory Know Your Customer (KYC) checks that include identity document verification. Acceptable documents for age verification include:

• Bangladesh National Identity Card (NID) — front and back
• Valid passport — biographical data page
• Official birth certificate issued by the Bangladesh Government (in conjunction with a photo ID)

Where malebet has reasonable grounds to suspect that a player may be under 18 years of age — for example, based on account behaviour, support communications, or third-party alerts — the account will be suspended pending identity verification. Funds in the account will be held until the player's age is confirmed. If the player is found to be under 18, the account will be permanently closed and any deposited funds will be returned via the original payment method.

2.2 Protecting Minors in Your Household

If you share a device or computer with minors, we strongly recommend taking the following precautions to prevent underage access to malebet:

• Never allow minors to use a device on which you are logged in to your malebet account.
• Use a strong, unique password for your malebet account and do not share it with anyone.
• Enable device-level parental controls on all shared smartphones, tablets, and computers.
• Log out of your malebet account after every session, particularly on shared devices.
• Consider using internet filtering software that blocks gambling sites on family-shared devices.

3. Recognising Problem Gambling

Problem gambling — sometimes referred to as compulsive or pathological gambling — is a condition in which a person's gambling behaviour causes significant harm to themselves, their finances, their relationships, or their mental health. It is important to recognise the early warning signs so that you can take action before the situation becomes more serious.

malebet has developed the following self-assessment checklist based on widely recognised problem gambling indicators. Honest reflection on these questions can help you determine whether your gambling habits are healthy or whether you may benefit from professional support.

4. Player Protection Tools

malebet provides a comprehensive suite of in-account responsible gaming tools. These tools are accessible at any time from your account settings dashboard after logging in. All protective limits take effect immediately upon activation, and any request to relax a previously set limit is subject to a mandatory cooling-off period to prevent impulsive decision-making.

5. Self-Exclusion & Account Closure

Self-exclusion is the most serious protective measure available on malebet. It is designed for players who feel they have lost control of their gambling and require a complete break from the platform. malebet takes self-exclusion requests very seriously and processes them with the highest priority.

5.1 Self-Exclusion Options

Players may choose from the following self-exclusion durations:

• 6-month self-exclusion: Your account is locked for a minimum of 6 calendar months from the date of the request.
• 1-year self-exclusion: Your account is locked for a minimum of 12 calendar months from the date of the request.
• 5-year self-exclusion: Your account is locked for a minimum of 5 years from the date of the request.
• Permanent self-exclusion: Your account is permanently closed. This action is irreversible. Any remaining balance will be returned to your registered payment method.

5.2 What Happens During Self-Exclusion

Once a self-exclusion is active on your malebet account, the following restrictions apply immediately:

• You will not be able to log in, place bets, or make deposits on malebet.
• All active bonuses and pending wagering requirements will be forfeited.
• Your account will be removed from all marketing and promotional communications, including SMS, email newsletters, and platform notifications.
• Any remaining balance in your account at the time of self-exclusion will be withdrawn to your registered payment method (bKash, Nagad, or Rocket) within 5 business days.

5.3 Requesting Self-Exclusion

To initiate self-exclusion, you may:

• Log in to your malebet account and navigate to Account Settings → Responsible Gaming → Self-Exclusion.
• Contact our support team directly via 24/7 live chat and request self-exclusion verbally. The agent will process your request immediately and confirm activation by email.
• Send a written request to support@malebet with the subject line "Self-Exclusion Request" including your full name, registered email address, and preferred exclusion duration.

6. Support Resources & Help Organisations

malebet strongly encourages any player who feels that gambling is negatively affecting their life to seek professional support. While our in-platform tools provide important safeguards, trained counsellors and support organisations can offer a level of professional assistance that goes beyond what a gambling platform can provide.

If you are based in Bangladesh and are concerned about your gambling behaviour, the following types of support are available:

• Mental health and addiction counselling: Bangladesh has a growing network of mental health services and addiction counsellors available through national hospitals and private clinics in Dhaka, Chittagong, Sylhet, and other major cities.
• National Mental Health Helpline: The Government of Bangladesh operates mental health and psychosocial support services. Contact your nearest government hospital for referrals to addiction counselling services.
• Community support groups: Peer-support groups for individuals dealing with compulsive behaviours, including gambling addiction, are available through community health centres in major urban areas.
• Family counselling services: If gambling addiction is affecting your family, family counselling services are available through many NGOs and healthcare providers operating across Bangladesh.

malebet also provides the following in-platform support resources:

• 24/7 responsible gaming live chat: Speak to a dedicated support agent at any time via your malebet account dashboard.
• Gambling history and activity reports: Download a complete record of your betting activity, deposit history, and session logs from your account settings to help you understand your gambling patterns.
• Voluntary spending reviews: Request a personalised spending summary from our support team, which can serve as a useful starting point for conversations with a financial or mental health professional.

7. Protecting Vulnerable Players

malebet recognises that certain individuals may be at a higher risk of gambling-related harm than the general population. This includes people experiencing financial hardship, mental health difficulties, bereavement, relationship breakdown, or other significant life stressors. Our responsible gaming programme includes specific provisions to identify and support vulnerable players.

7.1 How We Identify Vulnerability

malebet's platform monitoring systems are designed to flag account behaviours that may indicate a player is in a vulnerable state. Indicators that may trigger a responsible gaming review include:

• Sudden, significant increases in deposit frequency or amount
• Repeated attempts to deposit immediately after a loss
• Rapid cycling between multiple payment methods (bKash, Nagad, Rocket) within a short time window
• Extended continuous play sessions that significantly exceed the player's historical average
• Communications with the support team that suggest emotional distress, financial pressure, or loss of control
• Multiple failed attempts to deposit beyond a previously self-imposed limit

7.2 Our Response to Vulnerability Indicators

Where the above indicators are detected, malebet may take one or more of the following actions:

• Send the player a proactive responsible gaming communication via email or platform notification.
• Prompt the player to review their deposit limits or activate a cool-off period.
• Temporarily restrict deposit functionality pending a wellbeing check with the player.
• Assign the account for review by a senior responsible gaming team member.
• In serious cases, suspend the account and require a direct conversation with our responsible gaming team before access is restored.

7.3 Marketing Exclusions

malebet maintains a list of players who have opted out of promotional communications or who have been identified as potentially vulnerable. These players are excluded from all bonus offers, deposit match promotions, seasonal campaigns (including Eid, BPL, IPL, and Pohela Boishakh promotions), and any other marketing that could encourage increased gambling activity.

Any player may request to be excluded from marketing communications at any time by contacting support@malebet or by adjusting notification preferences in their account settings.

8. Contact Our Responsible Gaming Team

malebet's dedicated responsible gaming team is available to assist you at any time. Whether you need help activating a protective tool, requesting self-exclusion, downloading your account history, or simply talking through your concerns, our team is here to support you without judgment.

• Live chat: Available 24/7 directly from your malebet account dashboard. Average response time: 2–5 minutes.
• Email: support@malebet — please use the subject line "Responsible Gaming" for priority routing.
• Response time for formal requests (self-exclusion, account closure, data requests): Processed within 24 hours of receipt.

This Responsible Gaming Policy was last reviewed and updated on 1 January 2026. malebet reserves the right to update this policy at any time. Material changes will be communicated to all registered players via email or platform notification at least 7 days before the changes take effect.